FAQ
Thank you for shopping Jed & Zee!
SIZING:
How do I choose the correct size for my little one?
As each style may fit a little differently due to their individual design, and every little one's size varies, we have sizing measurements for all of our products on each product page. If following your review of the sizing guide you are still unsure what size to choose we suggest sizing up.
PLACING AN ORDER:
How do I order if no sizes are listed?
If no sizes are available, the product is out of stock.
You can contact us at jedandzee@gmail.com or DM us on Instagram: @jedandzee to order out of stock items.
Do you offer gift wrapping?
Yes! After placing your order, please email or DM us on Instagram to request gift wrapping.
How do I use a discount code?
Discount codes are entered at checkout. Only one discount code can be applied to an order.
Can I modify or cancel my order?
Orders cannot be modified or canceled once they have been submitted. Our system is not able to add items to an existing order. A new order must be created.
SHIPPING:
When will my order ship and how much will it cost?
|
Shipping Method |
Cost |
Ships from warehouse in: |
Delivered in: |
|
Standard Shipping |
$6.90 |
1-2 business days |
3-4 business days after date shipped |
|
Economy Shipping |
$4.90 |
1-2 business days |
5-8 business days after date shipped |
Shipping timelines are estimates only and are not guaranteed.
RETURNS:
What do I do if I receive a faulty or damaged item?
Contact us at jedandzee@gmail.com immediately. It is important that you reach out to us within 14 days of receiving your order. Please provide us with the following information:
- Order number.
- Name and size of item.
- Photo(s) of the issue.
- Photo of the size label.
- Photo of the front of the garment (zoomed out so the whole garment is visible).
- Photo of the back of the garment (zoomed out so the whole garment is visible).
What do I do if I am missing an item from my order?
Contact us at jedandzee@gmail.com immediately. It is important that you reach out to us within 14 days of receiving your order. Please provide us with the following information:
- Order number.
- Name and size of item missing.
- Photo of each item you received (zoomed out so the whole item is visible).
- Photo of the size label of each item you received.